✓ FREE WORLDWIDE SHIPPING
No hidden fees. No minimum order. Free delivery to your door.
DELIVERY TIME
🇺🇸 United States: 10-15 business days
Plus 1-3 business days for processing
▸ Shipping to other countries? Click here
| Country/Region |
Delivery Time |
| 🇨🇦 Canada |
10-15 business days |
| 🇬🇧 United Kingdom |
5-10 business days |
| 🇪🇺 Europe |
7-12 business days |
| 🇦🇺 Australia & New Zealand |
12-18 business days |
| 🌏 Asia |
10-15 business days |
| 🌎 Central & South America |
15-20 business days |
| 🌍 Africa |
15-20 business days |
Delivery times are estimates. Actual delivery may vary due to customs processing or carrier delays.
TRACK YOUR ORDER
✓ Every order includes tracking
You'll receive your tracking number by email within 2-3 days after your order ships.
Tracking not updating? It can take 2-5 business days for tracking to show in the system. Still no update after 5 days? Contact us and we'll investigate.
EASY RETURNS & REFUNDS
📦 15-Day Return Window
Changed your mind? Return within 15 days of delivery for a full refund.
💯 Satisfaction Guaranteed
Defective or wrong item? We'll cover return shipping and send a replacement or full refund.
⚡ Quick Refunds
Refunds processed within 5-7 days of receiving your return.
How to Return
- Contact us at support@myfamille.com within 15 days of delivery
- Get authorization - We'll send you return instructions
- Ship it back - Pack item in original packaging with tags attached
- Get your refund - Processed within 5-7 days after we receive the item
Important: Items must be unused, in original packaging, with all tags attached. You cover return shipping unless the item is defective or incorrect.
▸ Items we cannot accept for return
- Personal care items (hygiene reasons)
- Undergarments (hygiene reasons)
- Opened cosmetics or beauty products
- Items marked "Final Sale"
CANCEL OR CHANGE YOUR ORDER
Need to make changes? You have 12 hours after placing your order to cancel or modify it.
Contact us immediately at support@myfamille.com with your order number. After 12 hours, orders enter our shipping process and cannot be cancelled (but you can still return after delivery).
CUSTOMS & IMPORT FEES
🇺🇸 USA customers: No customs fees for domestic orders.
International customers: Your country may charge customs duties or import taxes when your package arrives. These fees are determined by your local customs authority and are your responsibility. We have no control over these charges.
MULTIPLE PACKAGES
Ordered multiple items? For faster delivery, we may ship your order in separate packages. Each package gets its own tracking number, and you'll be notified when each ships.
