Shipping & Delivery

Delivery Time

United States: 10-15 business days

Plus 1-3 business days for processing

Track Your Order

Every order includes tracking information
You will receive a tracking number via email within 2-3 business days after your order ships to monitor your package’s journey.

Tracking not updating right away? It can take 2-5 business days for tracking events to show in the carrier system. If you have not received tracking updates after 5 business days, please contact us at support@myfamille.com and we will investigate.

Easy Returns & Refunds

How to Return

1. Contact us at support@myfamille.com within 15 days of delivery.
2. Get authorization – Our team will reply with your dynamic return instructions.
3. Ship it back – Ensure the item is securely packed in original packaging with tags attached.
4. Get your refund – Funds will transfer back to your original payment method within 5-7 days of inspection.

Important Requirements: Items must be completely unused, in original packaging, with all retail tags attached. Customers cover standard return shipping unless the item arrived defective or incorrect.

Cancel or Change Your Order

Need to make immediate updates? You have a strict 12-hour window after placing your order to request changes or cancellations.

Contact our support team immediately at support@myfamille.com with your explicit order number. After 12 hours, orders enter processing workflows and cannot be modified (though you may still execute a return upon delivery).

Customs & Import Fees

United States Customers: No duties or customs fees are levied on standard domestic configurations.

International Customers: Your country may charge customs duties, import taxes, or local processing fees when your package arrives. These fees are regulated directly by your local port authority and remain the full responsibility of the recipient. We maintain no control over cross-border administrative charges.

Multiple Packages

Ordered multiple distinct items? For faster global transit speeds, items from the same order may occasionally be dispatched from separate fulfillment hubs. Each distinct parcel receives an isolated tracking string, and you will be notified via email as each package ships.