We’re proud to offer free standard shipping to over 100 countries worldwide. A small number of remote locations cannot be served. If your location cannot be shipped to, we will contact you within 24 hours of your order.
Processing Time: 1-3 business days
Shipping Time: After your order is processed and shipped, delivery typically takes:
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 5-10 business days |
| Europe | 7-12 business days |
| United States & Canada | 10-15 business days |
| Australia & New Zealand | 12-18 business days |
| Asia | 10-15 business days |
| Central & South America | 15-20 business days |
| Africa | 15-20 business days |
| Remote Locations | 15-25 business days |
Please note: Delivery times are estimates and may be affected by customs processing, carrier delays, or other factors beyond our control. In rare cases, delivery may take up to 30 business days.
All orders include tracking information. You will receive a tracking number via email within 2-3 business days after your order ships. You can use this number to monitor your package’s journey to your door.
If you haven’t received your tracking information within 5 business days, please contact us at support@myfamille.com
For logistical reasons, items from the same order may be shipped in separate packages. Each package will have its own tracking number, and you will be notified when each ships.
For international orders, you may be required to pay customs duties, import taxes, or fees when your package arrives in your country. These charges are determined by your local customs authority and are the responsibility of the recipient.
We have no control over these charges and cannot predict what they may be. For questions about potential customs fees, please contact your local customs office before ordering.
If you have any questions about shipping or your order, please contact our customer service team:
Email: support@myfamille.com
Phone: +44-7441-426626 (Mon-Fri, 9am-6pm GMT)
Response Time: Within 24 hours
