Contact My Famille

We're here to help you enjoy a seamless luxury shopping experience. Whether you have a question about an authentic luxury fashion item, need assistance with an existing order, or would like guidance before making a purchase, our dedicated customer support team is ready to assist.

At My Famille, customer satisfaction is our priority. We strive to provide prompt, professional, and reliable support so you can shop with complete confidence.

Get in Touch

Email Support

Email: support@myfamille.com
Response Time: Within 24 business hours

For enquiries regarding products, orders, shipping, returns, designer brands, or general assistance, simply complete the contact form below or email our support team directly.

Phone Support

Phone: +44 7441 426626
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)

Registered Office

London
United Kingdom

Send Us a Message

Complete the contact form below and a member of our customer support team will respond as soon as possible.

If your enquiry relates to an existing order, including your Order Number will help us assist you more efficiently.

↓ Contact Form Appears Below ↓

Why Shop with My Famille?

• ✔ Authentic Luxury Fashion
• ✔ Trusted Designer Brands
• ✔ Secure Online Shopping
• ✔ Responsive Customer Support
• ✔ Worldwide Shipping
• ✔ Easy Returns Process

We specialise in authentic luxury fashion from trusted designer brands. Whether you're shopping for luxury handbags, footwear, clothing, accessories, or exclusive designer collections, our team is committed to delivering an exceptional shopping experience from your first visit through to delivery.

Helpful Resources

Many common questions are answered in our policy and information pages. Before contacting us, you may wish to visit one of the following:

• Frequently Asked Questions
• Shipping & Delivery Policy
• Returns & Refund Policy
• Privacy Policy
• Terms & Conditions

These pages provide detailed information about ordering, payments, delivery, returns, refunds, and shopping with confidence at My Famille.

Frequently Asked Questions

How quickly will I receive a response?

Our customer support team aims to respond to all enquiries within 24 business hours. During weekends, public holidays, or peak shopping periods, responses may take slightly longer, but we strive to assist every customer as quickly as possible.

Can I contact you before placing an order?

Absolutely. If you have questions about a product, sizing, availability, designer brands, or any other aspect of your purchase, we're happy to assist before you place your order.

Are the luxury fashion products authentic?

Yes. At My Famille, we are committed to offering authentic luxury fashion sourced from trusted suppliers and reputable partners. If you have questions about a specific product or our authenticity standards, our support team will be happy to assist.

How can I check the status of my order?

If you've already placed an order and would like an update, please contact us with your Order Number. Our team will provide the latest information regarding your shipment and estimated delivery.

We're Here Whenever You Need Us

Thank you for choosing My Famille.

We appreciate your trust in us and are committed to providing outstanding customer service alongside authentic luxury fashion. Whether you're making your first purchase or returning as a valued customer, we're always here to help make your shopping experience simple, secure, and enjoyable.