Privacy Policy

Last updated: February 4, 2026

Trendy Globes Limited (“we”, “us”, “our”) operates myfamille.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or make a purchase from us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Trendy Globes Limited
Company No. 15441789
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: support@myfamille.com

1. Information We Collect

Personal Information You Provide

When you visit our Website, register an account, make a purchase, or contact us, we may collect:

  • Name and surname
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment provider)
  • Order history and preferences

Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and personalize content. You can control cookies through your browser settings. For more details, see our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

To Fulfill Orders (Legal Basis: Contract Performance)

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Handle returns, refunds, and customer service inquiries

To Improve Our Services (Legal Basis: Legitimate Interest)

  • Analyze website usage and customer behavior
  • Improve our Website functionality and user experience
  • Develop new products and services
  • Detect and prevent fraud

To Communicate With You (Legal Basis: Consent or Legitimate Interest)

  • Send marketing emails about new products, sales, and promotions (only with your consent)
  • Respond to your questions and requests
  • Send important updates about our policies or services

To Comply With Legal Obligations (Legal Basis: Legal Requirement)

  • Maintain records for tax and accounting purposes
  • Comply with applicable laws and regulations
  • Respond to legal requests from authorities

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order information: Retained for 7 years for tax and accounting purposes
  • Marketing consent: Retained until you unsubscribe or withdraw consent
  • Website analytics: Typically retained for 26 months

When we no longer need your information, we will securely delete or anonymize it.

5. Your Privacy Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to Restrict Processing: Request we limit how we use your data
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please email us at support@myfamille.com

We will respond to your request within one month. If your request is complex, we may extend this by two months and will notify you.

Right to Lodge a Complaint: You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data properly. Visit ico.org.uk for more information.

6. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and promotions.

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Emailing us at support@myfamille.com
  • Updating your preferences in your account settings

Please note: Unsubscribing from marketing emails will not affect transactional emails (order confirmations, shipping notifications, etc.).

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, or alteration.

These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Limited employee access to personal data
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Some of our service providers may be located outside the United Kingdom or European Economic Area (EEA). When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Transfers to countries with adequacy decisions
  • Compliance with applicable data protection laws

9. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last updated” date.

Significant changes will be communicated via email or a prominent notice on our Website. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Trendy Globes Limited
Data Protection Inquiry
Email: support@myfamille.com
Phone: +44-7441-426626 (Mon-Fri, 9am-6pm GMT)
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Why Customers Trust My Famille?

Thoughtfully Curated Products
Every item is carefully selected for quality, everyday usefulness, and lasting value—so you can shop confidently, knowing it truly belongs in your home.
Built for Real Families
From transparent pricing to responsive customer support, every decision we make is designed around your comfort, convenience, and peace of mind.
A Brand You Can Buy From, With Confidence
Families choose My Famille knowing their orders are protected, payments are secure, and customer satisfaction is always a priority—not an afterthought.
FREE & FAST DELIVERY
No hidden fees. Reliable shipping to most locations.
RISK-FREE RETURNS
Easy Returns
DELIVERY PROTECTION INCLUDED
Every order packed with care and protected.
100% SECURE PAYMENTS
Your information is encrypted and never shared.
Top
Translate »

Shopping cart

×