We provide free standard shipping to over 100 countries worldwide. A small number of remote locations cannot be served. International orders may be subject to customs duties and taxes, which are the customer’s responsibility.
We process and ship in-stock items within 3 business days of receiving your order. You’ll receive a shipping confirmation email once your order has been dispatched.
Standard delivery typically takes:
Delivery times vary by destination and may occasionally take longer due to factors beyond our control, such as customs processing or carrier delays.
Yes, all orders include tracking information. You will receive your tracking number via email within 2-3 business days after your order ships. If you haven’t received tracking information within 5 business days, please contact us at support@myfamille.com
Yes, you can change or cancel your order within 12 hours of placing it. Please contact us immediately at support@myfamille.com with your order number. After 12 hours, orders enter our processing system and cannot be cancelled, but you may return items according to our return policy.
We accept returns within 15 days of delivery. Items must be unused, in original packaging, with all tags attached. For hygiene and safety reasons, certain products (personal care items, undergarments, opened cosmetics) are non-returnable. Full details are available on our Returns Policy page.
Email: support@myfamille.com
Phone: +44-7441-426626 (Mon-Fri, 9am-6pm GMT)
Live Chat: Available during business hours
Response Time: Typically within 24 hours
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
