Are your products authentic?
Yes. Every item on My Famille is sourced through verified channels and checked for authenticity before it’s listed. We work exclusively with pieces from established luxury houses — including Brunello Cucinelli, Prada, Miu Miu, Bottega Veneta, Etro, and Alexander McQueen — and stand behind the authenticity of everything we sell.
Why should I buy from My Famille instead of the brand’s own website?
My Famille is a curated boutique — we bring together authenticated pieces from multiple luxury houses in one place, often including styles and past-season pieces that may no longer be available directly from the brand. Every item is verified, described in detail, and backed by our 15-day returns policy and dedicated customer support.
How do you select the brands and pieces you carry?
We focus on quality over quantity. Each piece is selected for its craftsmanship, materials, and lasting value — reflecting the standards you’d expect from the brand names themselves. We don’t list items simply because they’re available; every piece on My Famille has been chosen with care.
How much do you charge for shipping?
We provide free standard shipping to over 100 countries worldwide. A small number of remote locations cannot be served. International orders may be subject to customs duties and taxes, which are the customer’s responsibility.
When will you ship my order?
We process and ship in-stock items within 3 business days of receiving your order. You’ll receive a shipping confirmation email once your order has been dispatched.
How long will my order take to arrive?
Standard delivery typically takes:
- 5–10 business days for most destinations
- 15–20 business days for remote locations
Delivery times vary by destination and may occasionally take longer due to factors beyond our control, such as customs processing or carrier delays.
Do you provide tracking information?
Yes, all orders include tracking information. You will receive your tracking number via email within 2–3 business days after your order ships. If you haven’t received tracking information within 5 business days, please contact us at support@myfamille.com.
Can I cancel or change my order?
Yes, you can change or cancel your order within 12 hours of placing it. Please contact us immediately at support@myfamille.com with your order number. After 12 hours, orders enter our processing system and cannot be cancelled, but you may return items according to our return policy.
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging, with all tags attached. For hygiene and safety reasons, certain products (personal care items, undergarments, opened cosmetics) are non-returnable. Full details are available on our Returns Policy page.
What sizing should I order for designer pieces?
Designer sizing often differs from standard UK/US sizing and varies between brands. Each product page includes detailed measurements and fit notes to help you choose the right size. If you’re unsure, contact us at support@myfamille.com before ordering — we’re happy to help.
How can I contact customer service?
Email: support@myfamille.com
Phone: +44-7441-426626 (Mon–Fri, 9am–6pm GMT)
Live Chat: Available during business hours
Response Time: Typically within 24 hours
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout. All payments are encrypted and processed securely.
Are your products authentic?
Yes. Every item on My Famille is sourced through verified channels and checked for authenticity before it’s listed. We work exclusively with pieces from established luxury houses — including Brunello Cucinelli, Prada, Miu Miu, Bottega Veneta, Etro, and Alexander McQueen — and stand behind the authenticity of everything we sell.
Why should I buy from My Famille instead of the brand’s own website?
My Famille is a curated boutique — we bring together authenticated pieces from multiple luxury houses in one place, often including styles and past-season pieces that may no longer be available directly from the brand. Every item is verified, described in detail, and backed by our 15-day returns policy and dedicated customer support.
How do you select the brands and pieces you carry?
We focus on quality over quantity. Each piece is selected for its craftsmanship, materials, and lasting value — reflecting the standards you’d expect from the brand names themselves. We don’t list items simply because they’re available; every piece on My Famille has been chosen with care.
How much do you charge for shipping?
We provide free standard shipping to over 100 countries worldwide. A small number of remote locations cannot be served. International orders may be subject to customs duties and taxes, which are the customer’s responsibility.
When will you ship my order?
We process and ship in-stock items within 3 business days of receiving your order. You’ll receive a shipping confirmation email once your order has been dispatched.
How long will my order take to arrive?
Standard delivery typically takes:
- 5–10 business days for most destinations
- 15–20 business days for remote locations
Delivery times vary by destination and may occasionally take longer due to factors beyond our control, such as customs processing or carrier delays.
Do you provide tracking information?
Yes, all orders include tracking information. You will receive your tracking number via email within 2–3 business days after your order ships. If you haven’t received tracking information within 5 business days, please contact us at support@myfamille.com.
Can I cancel or change my order?
Yes, you can change or cancel your order within 12 hours of placing it. Please contact us immediately at support@myfamille.com with your order number. After 12 hours, orders enter our processing system and cannot be cancelled, but you may return items according to our return policy.
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging, with all tags attached. For hygiene and safety reasons, certain products (personal care items, undergarments, opened cosmetics) are non-returnable. Full details are available on our Returns Policy page.
What sizing should I order for designer pieces?
Designer sizing often differs from standard UK/US sizing and varies between brands. Each product page includes detailed measurements and fit notes to help you choose the right size. If you’re unsure, contact us at support@myfamille.com before ordering — we’re happy to help.
How can I contact customer service?
Email: support@myfamille.com
Phone: +44-7441-426626 (Mon–Fri, 9am–6pm GMT)
Live Chat: Available during business hours
Response Time: Typically within 24 hours
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout. All payments are encrypted and processed securely.
